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    • Home

    • FAQ

      • Overview

      • General Information

        • What Is the Virginia Cyber Range?
        • Exercise Environments and Their Statuses Explained
        • How Does a Course Qualify for Use in the Virginia Cyber Range?
        • Who Is Qualified To Use the Virginia Cyber Range?
        • As a Security Instructor, Can I Use the Range for Ad Hoc Security Training or Hosting CTFs Safely in the Cloud?
        • What Is a Business Unit?
        • What Student Data Is Collected by the Cyber Range?
        • Exercise Environment Naming Conventions

      • Setup

        • How Do Students Get a Login to the Range?
        • As an Instructor, Can I Provision All Exercises in my Course(s) at Once?

      • Limits and Allowances

        • Cyber Range Network Restrictions
        • Cyber Range Technical Requirements
        • What Are the CPU and Memory Settings of My Range Virtual Machines… and Can I Get More?
        • What Are the Network and Internet Limits Placed on My Range Virtual Machines?
        • As an Instructor, What if I Have Multiple Blocks of the Same Class?
        • How Do You Change a Course Expiration Date?
        • How Do I Delete a Course?
        • How Do I Change an Exercise Environment's Availability Dates?
        • Why Can't I Ping or SSH to IPs outside of the Range?
        • Why Should I Not Change a Password or Delete an Existing SSH Key in My Exercise Environments?
        • Why Does the Range Use Insecure Passwords for Virtual Machines?

      • Courseware

        • What Are KSAs and KUs and How Can I Use Them to Find a Course?
        • How Do I Find a Course That Is Right for Me?
        • What Do I Do If I Cannot Find a Specific Course or Lesson?
        • What Do I Do If Courseware Materials Do Not Download Properly or Get Corrupted?
        • How Often Is the Courseware Repository Reviewed and Updated?

    • Features

      • Overview

      • Course Features

        • Avoiding Common Issues with Copying Exercise Environment Images
        • Doing DNS Labs & Exercises
        • Exercise Environment Catalog
        • Courseware Repository
        • How to Copy, Paste, Upload, and Download in an Exercise Environment
        • Introduction to Customizing and Copying Exercise Environments
        • Cyber Range Status

      • Cyber Range Features

        • Account Permission Comparison
        • Cyber Range Pool Model
        • Installing, Removing, and Updating Packages
        • Persistent and Non-Persistent Exercise Environments
        • Shared Networks Overview
        • Shared Networks with Inter-Team Connectivity
        • Shared Networks with OPNSense Firewall
        • Requesting New VM Builds
        • Screen Reader Accessibility
        • Search Feature
        • Start All Exercises Feature
        • Student Privacy Protection
        • Exercise Environment Search Feature

      • External Integrations

        • Cyber Range LTI Integration
        • Configuring LTI Integration in Canvas
        • Linking Canvas to the Cyber Range
        • LTI User Sync
        • Managing Private Canvas Integration

    • Troubleshooting

      • Overview

      • VM Troubleshooting

        • Error Message "Connection Error Box" or 15-Second Countdown Timer Logging in to Exercise Instance
        • How To Restart or Reinstall an Exercise Environment
        • Managing Kali Linux Stability in Courses
        • Minimum Screen Size for Remote Servers
        • Sluggish/Poor Virtual Machine Performance
        • Strange Screen, Keyboard, Mouse Behaviors When Connected to a VM
        • Disconnection After Upgrading Ubuntu Environment
        • Firefox Out-of-Date Warning
        • Using Windows Server with Active Directory
        • Kali Signing Key Fix

      • Cyber Range Troubleshooting

        • Can't Login to Cyber Range Exercise Area Account
        • Not Receiving Course Email Invitation
        • Organization Support
        • School Network Restrictions
        • Courseware Download Troubleshooting

    • Getting Started

      • Overview

      • Instructors

        • Getting an Instructor Account
        • Creating a Course
        • Inviting Users to Your Course
        • Editing or Deleting Users in Your Course
        • Evaluating Student Work
        • Video - Getting Started with the Cyber Range
        • Constraints & Limitations of the Virginia Cyber Range
        • Team Management
        • Creating Exercise Environments
        • Deleting Exercise Environments
        • How to Login to the Cyber Range
        • Proxy Setup & Common Issues
        • Tips to Avoid Broken Exercise Environments

      • Students

        • How To Join A Course
        • Student Quick Start Guide
        • Video - Accepting A Course Invitation
        • Linux Command Cheat Sheet

    • Cloud CTF - Admin

      • Overview

      • Getting Started

        • Video Series - Cloud CTF Tutorials
        • What Is a Capture The Flag (CTF) Event?
        • Getting Started in Cloud CTF
        • Creating a Cloud CTF Environment
        • Team Management
        • Category Management
        • How to View CTF Limits
        • Scoreboard Visibility
        • Setting Cloud CTF Start and End Times
        • Creating Private and Public CTF Competitions
        • Changing CTF Themes
        • Copying the CTF Environment
        • CTF Export Feature
        • How Long Does It Take a Challenge Environment to Launch?

      • Challenge Management

        • Cloud CTF Challenge Management
        • Adding and Removing Challenges
        • Creating Challenges From Scratch
        • Editing Challenges
        • Saving Custom Challenges to the Challenge Library
        • Promote a Challenge to Your Personal Challenge Library
        • Multiple Choice Challenges

      • Troubleshooting

        • Can't Launch Cloud CTF
        • Player Can't Login to a Public CTF

    • Cloud CTF - Player

      • Overview

      • Getting Started

        • What Is a Capture The Flag (CTF) Event?
        • Getting Started in Cloud CTF
        • Joining a CTF from a Course
        • How to Solve a Challenge
        • Team Management

      • Cloud CTF Pages

        • Challenges Page
        • Team Page
        • Scoreboard Page

      • Troubleshooting

        • Can't Launch Cloud CTF
        • Can't Log In to a Public CTF

    • About

      • Community
      • Accessibility
      • Terms of Use
      • Analytics
    • Contact Support

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    Virginia Cyber Range Support

    Welcome to the Virginia Cyber Range Support page! Here you will find a collection of Knowledge Base articles that are intended to assist you in utilizing the Cyber Range and exercise environments for your course.

    • FAQ
    • Getting Started
    • Features
    • Troubleshooting
    • Capture The Flag - Admin
    • Capture The Flag - Player
    • Contact Support
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