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Can't Launch Cloud CTF - Admin

Note

If you have not already done so, please login to the Exercise Area of the Virginia Cyber Range. For more information about logging into the Exercise Area, please see the article titled How to Login to the Cyber Range. If you are experiencing issues logging in, please see the article titled Can't Login to Cyber Range Exercise Area Account.

Cloud CTF Troubleshooting Steps

Launching Your Cloud CTF Environment is the same as launching any other Cyber Range Virtual Machine. Please navigate to the course which contains the CTF environment, and attempt to launch it. If you encounter any errors, please read through the troubleshooting steps below.

1. Different Browser

Try logging into the Range using a different browser. Various browsers (and even browser versions) vary in their level of HTML5 compliance, which the Virginia Cyber Range requires. We recommend using the Google Chrome and Mozilla Firefox browsers, as they are generally the most HTML5 compliant.

2. Not Blocking Pop-ups

Please check that your browser is not blocking pop-up windows when attempting to login to the Cyber Range. Please refer to the links below to learn about allowing pop-ups in both Google Chrome and Mozilla Firefox.

3. Not Blocking Javascript

Be sure you are not blocking Javascript from running from the www.virginiacyberrange.org domain. In other words, if you are using a script blocker, add www.virginiacyberrange.org to the allow list. A good indication that you are blocking Javascript or may have a script blocker installed is encountering a blank web page when launching an environment.

4. Check Your Privacy Extensions/Add-ons

Please check that your privacy extensions and add-ons are not interfering with the Cyber Range. You can refer to the links below to learn how to manage or disable add-ons.

5. Check Your Computer Date and Time

If the user's laptop or PC dates & times are off by more than a few minutes, then Oauth authentication to the CTF may not succeed. Be sure the user machine is either to-the-minute accurate, or synchronized against your network's NTP (time sync) service. Talk to your network administrator for more information, as Root or Administrator level laptop/PC access may be required to fix this issue.

Have a Question? Contact Support

We're here to help you. If you still have questions after reviewing the information above, please feel free to submit a ticket with our Support Team and we'll get back to you as soon as possible.