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Can't Login to Cyber Range Exercise Area Account

Accepting your Course Invitation

Have you already accepted your Range Exercise Area course invitation email link?

  • Students: Access to the Virginia Cyber Range is limited to students whose instructors have enrolled them into a cyber range course. If you have not accepted an invitation into the Virginia Cyber Range you should search your email (including spam and trash folders) for an invitation email from contact@virginiacyberrange.net. Click on the hyperlink in that email and associate the OpenID provider of your choice with your Virginia Cyber Range account.

  • Instructors: Access to the Virginia Cyber Range exercise area is open to high school and college educators. If you have requested a course and have been told that the course has been provisioned you should search your email (including spam and trash folders) for an invitation email from contact@virginiacyberrange.net. Click on the hyperlink in that email and associate the OpenID provider of your choice with your Virginia Cyber Range account. If you have not requested an exercise area account, please do so following instructions at this link: www.virginiacyberrange.org/request-access-to-the-range.

  • Students Not Receiving Invitation emails: If you are attempting to join the Virginia Cyber Range but are not receiving invitation emails, please see the article titled Not Receiving Email Invitations.

Any Welcome or Error Messages?

Do you arrive at the “Thanks for your Interest" page and/or, do you see an error message that says “unable to get courses”?

This error usually indicates that you have not accepted a course invitation or that you are using a different OpenID provider (Google, Facebook, Microsoft) than you used when you accepted your course invitation. In this case, try the following:

  • Students: Confirm that you have accepted your course invitation by contacting your instructor (or if you are an instructor, Submit a Support Ticket) who can tell you whether you have accepted your course invitation or not.

  • Students & Instructors: Confirm that you are using the same OpenID provider and account that you used when you accepted your course invitation.

Browser Troubleshooting:

If you have accepted your course invitation and you are sure that you are using the same OpenID provider and account that you used when you accepted the invitation, try the following:

  • Different Browser: Try logging in to the range using a different browser. Various browsers (and even browser versions) vary in their level of HTML5 compliance, which the Virginia Cyber Range requires. We have had the best luck with the Chrome and Firefox browsers, as they are generally the most HTML5 compliant.

  • Try "Private Browser" Mode: Try logging in using “Private Browser” mode (e.g.: InPrivate or InCognito modes)

  • Not Blocking Javascript: Be sure you are not blocking Javascript from running from the www.virginiacyberrange.org domain (in other words, if you are using a script blocker, whitelist www.virginiacyberrange.org.

  • Not Blocking Pop-ups: Please check that your browser is not blocking pop-up windows when attempting to login to the Cyber Range. Please refer to the links below to learn about allowing pop-ups in both Google Chrome and Mozilla Firefox. Don't forget to unblock our websites in your network. More information can be found in our Network Restrictions Article.

  • Check Your Privacy Extensions/Add-ons: Please check that your privacy extensions and add-ons are not interfering with the Cyber Range. You can refer to the links below to learn how to manage or disable add-ons.

  • Check Antivirus Applications: Please make sure that your Antivirus applications are not restricting access to the Cyber Range. You may need to whitelist the Cyber Range domain in your application.

  • Check Your Computer Date and Time: If the user's laptop or PC dates & times are off by more than a few minutes, then Oauth authentication to the cyber range may not succeed. Be sure the user machine is either to-the-minute accurate, or synchronized against your network's NTP (time sync) service. Talk to your network administrator for more information, as Root or Administrator level laptop/PC access may be required to fix this issue.

School Networks:

It is known that some school networks are more strict than others and may prevent access to the exercise area. Users should check the network and try to login from other networks such as home networks. More information can be found in our Network Restrictions Article.

Still No Go? Contact Support:

We're here to help you. If you have tried the above steps and still cannot log in, please Submit a Support Ticket with a thorough explanation of the problem and any relevant screenshots that may help our diagnosis.