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Not Receiving Course Email Invitation

Email Invitation Troubleshooting

If you think you should have received a course invitation email from the Virginia Cyber Range but have yet to, please take the following troubleshooting steps.

  1. Check your spam and trash folder for an email from

  2. Verify your email address with your instructor to make sure they are using the address you are expecting and that there is not a typographical error in the address.

  3. If you are using an email address associated with your school, contact your school’s IT representatives (or have your instructor do so) to be sure they are not blocking emails from the Cyber Range domain. Please see our article titled School Network Restrictions to see our specific domains to add to the allow list.

  4. Some schools and/or entire school districts have been known to block email originating outside of the school domain for student accounts. If you believe this is the case for your school, we recommend using an invitation code to invite students to join the Virginia Cyber Range. Please see the section titled Inviting Users with an Invitation Code to learn more about inviting students with invitation codes.

Instructors can resend course invitations from the Users page in their {{ no such element: dict object['title'] }} course menu. If you think that you may have accidentally deleted the invitation, ask your instructor to resend it.

Troubleshooting Invites to Students and TAs

Below is a screenshot of the Users page for a course. Users who have been invited and who have successfully logged in to their account will have a corresponding login icon based on their login method (Google or Azure) under the "Login With" column (example boxed in red). For users who have not accepted their invitation, the original invite date will appear under the "Pending Since" column (example boxed in blue).

The Users page is shown, with a red box around the Google login icon and a red box around the invitation date.


If multiple invitations have been sent, the date listed under the "Pending Since" column will only show the date of the first invitation.

Have a Question? Contact Support

Students: Please reach out to your Instructor or Admin who can submit a ticket to our Support team on your behalf.

If you are an Instructor or Admin and still have questions after reviewing the information above, please feel free to submit a ticket with our support team and we'll get back to you as soon as possible.